1. GENERAL TERMS AND CONDITIONS
1.1 Information about us
The website www.roseborn.com is owned by Rose & Born AB, a private limited liability company incorporated in Sweden under registration number 556361-2034, VAT-registration number SE56361203401, with the registered office at Grevgatan 2, 114 53 Stockholm, Sweden, ("Rose & Born").
1.2 Use of the site
Access to and use of the website and the products and services available through this website (hereinafter referred to as the “Services”) are subject to the following general terms and conditions (hereinafter referred to as the “Terms”). By using the Services, you are agreeing to all of the Terms, which may be updated by us from time to time. You are responsible for checking this page regularly to take notice of any changes Rose & Born may have made to the Terms.
Access to this website is permitted on a temporary basis, and Rose & Born reserves the right to withdraw or amend the Services without notice. Rose & Born will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this website.
Any links to other websites, which are not operated by us is out of our control and we accept no responsibility for them.
1.3 Your personal information
1.4 Contract conclusion
If you submit an order for products on the site, you order is an offer to us to buy the products on our website.
We will acknowledge receipt of your order by sending you an automatically generated email acknowledging your order. With this email the contract will be concluded. If you have not received a confirmation email within 24 hours, please contact us.
The contract will relate only to those specific products which are referred to in our email confirming our acceptance of your order. You should read and check the details in this email to ensure that they are correct. The contract’s content will be stored. You can find the details about your recent orders in your customer login. If you have made a purchase without registering a user account, please contact us for more information on how to access the details about your previous orders.
If the details in the email confirming your order are incorrect, please contact us.
The contractual language is English.
1.5 Price and delivery cost
We shall use our reasonable endeavours to ensure that prices as quoted on our site are correct. Information displayed on this site relating to pricing is subject to change by us without notice, but the prices on the site at the time of any order placed will be the prices applicable to that order.
Where the price for a product is less than our stated price, we will charge the lower amount on dispatch. However, we have no obligation to sell the product to you at the incorrect lower price if the error is obvious and noticeable and could have reasonably been recognized by you as incorrect.
All prices exclude VAT/tax, customs and delivery costs.
1.6 Availability and delivery
Information displayed on this site relating to availability is subject to change by us without prior notice.
We cannot guarantee permanent or continuous availability of all products on this site. All orders are subject to availability at all times.
We will deliver the products ordered by you to the delivery address which you gave us at the time when you made the order on the site.
Standard delivery from roseborn.com varies between 3-10 working days depending on which country you are ordering to. Times of high traffic may need slightly longer delivery times.
We are not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. [If we are unable to make the delivery because there is nobody home we will leave a card confirming that we have attempted delivery. It will then be your responsibility to arrange a new delivery date.]
Payment for products can be made by one of the following payment methods:
• Credit/debit card payments from VISA or Mastercard.
Rose & Born uses our partner DIBS to provide the highest level of security for payments processed through this site. Rose & Born never saves any information regarding your credit card. [All information is sent through encrypted servers (SSL / HTTPS).]
1.8 Right to cancel
Under the Distance Selling Regulations you can cancel your order at any time within the “cooling off period” of 14 working days, beginning on the day after you receive the products. If you wish to cancel your order, please provide us with notice in writing by e-mail or by letter to Rose & Born AB, Grevgatan 2, 114 53 Stockholm, Sweden.
If you are in possession of the products you are under the duty to retain and take reasonable care of them.
You must send the products back to us in their original condition, that means not being worn or used with original packaging and brand labels, to our return address: Rose & Born AB, Grevgatan 2, 114 53 Stockholm, Sweden.
The return is made at your own cost as soon as possible once you have cancelled the contract. If an product delivered is wrong or damaged; we will of course arrange a free return.
We reserve the right to make a charge not exceeding our direct costs of recovering the products if you do not return the products.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
1.9 Returns policy
In addition to the cooling off period we have our own return policy.
We want you to be satisfied with your purchase. Therefore, whenever you shop at roseborn.com you have the opportunity to return the products within 14 days. The only condition is that the products will be returned in original condition and that means not being worn or used. The return should include the original packaging and brand labels. You are responsible for the cost of returning products.
If an product delivered is wrong or damaged, we will of course arrange a free return. We do not accept any return of products which may not be changed due to hygienic or health reasons e.g. underwear or perfumes.
1.10 Refund policy
When you return products to us because you have cancelled the contract between us during the cooling-off period we will process the refund due to you as soon as possible and, in any case, within 30 days of the day from that we have received your return.
We will refund the price of the products in full, including the cost of sending the product to you. However, you will be responsible for the cost of returning the product to us.
If you are not satisfied with a product for any reason e.g. if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, please contact us and we will arrange a free return of the products. Once we have confirmed the product defect or other problem, we will provide a full refund for any products that are damaged or defective, if this is within a reasonable time following the sale.
We will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for defective products.
We will refund any money received from you using the same method originally used by you to pay for your purchase.
1.11 Cancellation by us
We reserve the right to cancel the contract between us if, for example:
• We have insufficient stock to deliver the products you have ordered;
• We do not deliver to your area; or
• One or several of the products you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order.
1.12 Title and risk
You will become the owner of the products you have ordered when they have been delivered to you and we have received clear funds in full payment for the products. Once products have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
1.13 Our liability
Our liability connected to any product acquired through the Rose & Born website is strictly limited to the buying price of the product. This does not limit our liability regarding:
• Death or personal injury caused by our negligence.
• Fraudulent misrepresentation.
• In any way where it would be illegal for us to exclude our liability.
Rose & Born is not liable for any indirect, incidental, special or consequential loss and/or punitive damages for use of this website or any other hyperlinked websites or any product including, without limitation, lost profits or revenues, costs of replacement, business interruptions, loss of data or damages resulting from use of or reliance on the information present.
In the event that is out of our control, a so-called force majeure event, we will not be liable for any delays or failure to perform any of our contracted obligations. These events are without limitation:
• The impossibility to use the means public or private transport.
• The impossibility of the use of private or public telecommunications.
• War, riot, civil disturbance, terrorist attack or threat of this, invasion and acts of God.
If any part of these terms is unenforceable, the enforceability of any other part of these terms will not be affected.
1.15 Law and jurisdiction
These terms are governed by Swedish law, and any contracts formed via this site will be governed by Swedish law. The Swedish courts will have exclusive jurisdiction over any dispute relating to these terms or any contracts between us.
All notices given by you to us must be given to us in writing by email or at the address detailed in clause 1.1 above. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on this website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.